24/7 Customer Support in Cloud Web Hosting
We provide 24/7 customer, billing and tech support for all our cloud web hosting plans. Even if you are not our client yet and you have some questions, we can assist you promptly and provide the necessary information, so as to give you the choice to make an informed decision when you obtain your new hosting account. We're available any time, including weekends and holidays, and we provide various means of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have a couple of phone numbers around the world, so you'll be able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget all about waiting for days to receive support for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated hosting plans that we supply come with 24/7 customer and technical support, therefore whatever the issue you have, you are able to get in touch with us and we will give you a hand in a timely manner. Our guaranteed response time for each e-mail or support ticket that you open through your Hepsia website hosting Control Panel is 1 hour; the actual reply time rarely is more than 20 minutes. Furthermore, we offer phone support with a couple of local numbers around the world plus a live chat, so you are able to get in touch with us and receive additional information about our services even if you don't have an account yet. We can assist you with any kind of question or a difficulty you may have - payment methods, package specs, email setup, website hosting account settings, and so on. If you use our services, you won't ever encounter an issue where you have to wait for a couple of days to get an issue solved like you will need to do with lots of other suppliers.
24/7 Customer Support in VPS Servers
In case you get a VPS server through our company, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the United States of America, Great Britain and Australia as well as a live chat service. If you are a current customer and you want assistance with a technical issue that requires more time to analyze or resolve, you can open a support ticket through your billing account or you'll be able to send an email message and we will handle the issue and send you a response within 1 hour. The answer time is warranted 24/7, which includes holidays and weekends, but for the majority of problems it takes a maximum of half an hour to receive support. The support service covers your VPS and all pre-installed software it comes with, so if you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time guarantee, you will enjoy timely support when you purchase a dedicated server through our company. Our customer and technical support teams are online 24/7/365, as a result if you open a ticket through your billing account or you send an email message related to any issue with the server or the pre-installed software on it whatever the time of the day, you will get a reply within one hour, even during holidays. Our ticketing system is the more suitable option when the issue in question needs more time to be resolved or in case it has to be sent to our administrators, since it's easier to monitor the communication sent on both sides. For common, sales and billing issues/inquiries, you are able to give us a call or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 as well.