Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting plans come bundled with an integrated ticketing system, which is included in our custom-built Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia enables you to manage everything connected with the hosting service itself in one and the same location – invoices, website files, emails, support tickets, etc., eliminating the need to go through different admin dashboards. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with several mouse clicks without needing to leave your hosting Control Panel. During the process, you can choose a category and our system will offer you a variety of help articles, which will give you more information and which may help you resolve any specific problem even before you send a ticket. We guarantee a ticket response time of maximum 1 hour, even in case it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated hosting plans, so you will not require one more platform to contact our support staff – you can do this on the spot in the event that you encounter a challenge. Opening a new ticket requires several clicks and tracking down an older one is just as simple. Using our smart search option, you can quickly find any ticket that you have already sent. You can post a ticket at any given moment whatsoever as our customer support staff representatives are at your disposal 365 days a year and respond in no more than one hour, even though it rarely takes this much to get an answer. With the Hepsia Control Panel, you will have everything in one place and you can forget about having to log in and out of two or more platforms to troubleshoot a simple problem.