One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed maximum response time for any helpdesk ticket that you post or any e-mail that you write is just 60 minutes, even if you contact us during weekends and official holidays. Whatever the nature of your issue or question may be, we’ll lend you a hand instantly and will provide you with the needed information to fix any problem with your websites. The real reaction time normally doesn’t surpass fifteen-twenty minutes, which suggests that you can just forget about waiting for hours and hours on end to get an issue solved or what’s even worse – waiting around one whole day only to get a reply that more info is necessary whilst nothing is fixed. We will assist you in a timely manner because we know exactly how priceless time can be in the dynamic digital realm. The one-hour response guarantee applies to any technical or billing query that you might have with regard to our cloud web hosting plans.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a client support ticket from your hosting Control Panel or write an email regarding your semi-dedicated server, you’ll get an answer within sixty minutes max. You can get in touch with us whenever you wish with regard to general, billing or technical issues and considering the fact that we will be at your service 24 hours a day, 7 days a week, 365 days a year, you’ll invariably obtain help in no time. Depending on the particular question or issue, we will supply you with more info, rectify the obstacle if it has been caused by something within our reach or tell you what steps to take if you need to alter a specific setting for a web-based app that we can’t access. You can just forget about waiting around for a day for each and every reply. In fact, in most cases we reply to emails and tickets within 20-25 minutes max.