In case you have ever had a cloud web hosting account before or you've dealt with any other kind of online service, you probably know from your own experience that for certain things it is better to speak with a live person over the phone instead of exchange tickets or email messages. If you'd like to know more about a service before you decide to purchase it or if something small-scale should be done, for instance, it is really far easier and a lot faster to do it live. If you have the option to get hold of representatives over the phone, it is very likely that you're dealing with a real hosting supplier, not a reseller. The level of support that you can get on the phone varies between different providers - from general matters to expert technical support. Typically the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech matters are handled via electronic mail and tickets.

Phone Support in Cloud Web Hosting

If you choose to purchase one of our cloud web hosting plans, you can speak with our customer support crew over the telephone for 14 hours a day. We can assist you in choosing the perfect plan for your web sites as we think that it is better to discuss this kind of matters with a live person. In case you already have an account, we can assist you with all of your sales/billing questions and general matters, even with some technical situations that don't involve a lot of time or escalation to an administrator since it'll be more convenient to open a support ticket for time-consuming matters so as to have all the communication in one place. We now have phone numbers in the United States, the UK and Australia, so you'll be able to call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Servers

When you need more info for the semi-dedicated hosting plans that we supply, you're able to call some of the three support lines we have worldwide - in the U.S.A., Great Britain and Australia. Thus, you're able to check ahead of time whether our solutions are appropriate for your sites. In case you're already our client and you own a semi-dedicated account, you're able to reach us over the phone for 14 hours every day about any type of billing or basic issues. For strictly tech troubles you'll have to employ our ticketing system in order to contact our tech support as sometroubles just require additional time to be resolved, still we will assist you over the phone with a lot of minor tech problems as well, saving you time and efforts.