Client Support Channels
A 60–Minute Ticket Response Time Guarantee
Every assistance request you send to us will be replied to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from a server admin, we will forward it and leave a comment to inform you that your case is being examined. If you order the Managed Services package, any of the services included there will be executed at a time that suits you.
An Outstanding Client Care Service
- We will be available to you 24x7 to answer any enquiries that you may have related to our Website Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. In case you also need support with server administration procedures, take a glance at our Managed Services package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and software installation services.
A User–Friendly Help Section
We have equipped our Website Control Panel with an extensive knowledge base, which includes comprehensive explanations of all its features and functions. Moreover, we have created in–depth video tutorials that will further disclose to you how to perform a given action or solve a typically experienced problem. All the educational articles and the tutorial video clips are easily accessible from each Website Control Panel section via the Videos and Help buttons located in the top right corner.