1 hour ticket response
Prompt support is our most essential concern and this is why we have a team of trained customer service technicians who are eager to provide a quick solution to any question that you may possibly have. Just submit your trouble ticket from the Website Control Panel and we will respond back to you within 1 hour at the latest. In fact, we work hard and aim for a 20–minute ticket response time.
A First–Class Client Care Service
Each member of our help desk staff has several years of experience in the cloud web hosting plans arena and almost all of them have been with us for at least 5 years. They all are ready to reply to all your requests in the most proficient way possible.
A User–Friendly Help Center
Integrated into the Website Control Panel is an intuitive Help Center, which features different sources of information. You can browse through a frequently updated knowledgebase featuring web hosting account administration articles and site management articles, check our step–by–step video tutorials or take a gaze at the F.A.Q. repository.