Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Our tech help staff is on–line nonstop to take care of all your help demands. Every single ticket you post to us is going to be responded to within less than one hour. If your situation requires aid from an administrator, we are going to send the ticket to the technician on shift and will let you know that the case will soon be resolved.

  • Top quality support service

  • Top–quality Customer Assist Service

  • We are on line for you 24 hours a day to supply assistance and tech support as well as to assist you with any problem that you could possibly have when managing your virtual server. We can support all pre–configured packages, including your OS, server admin panel (dependent upon the VPS type) and the Website Control Panel made 100% by our developers.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Website Control Panel that is offered gratis with your VPS provides you with a built–in collection of articles. There’s a selection of extensive how–to posts and a collection of step by step video guides that illustrate all the necessary site maintenance responsibilities. You can find them by simply clicking the Help or Video keys in the upper right corner of each Control Panel section.